Hideout Gaming

Support & Report Center => Support => Topic started by: Yayatore on September 24, 2018, 03:08:40 PM

Title: Cannot enter DM server
Post by: Yayatore on September 24, 2018, 03:08:40 PM
greetings... a friend of mine have an issue an odd one, he cannot enter DM server and only that server and he does not know why, he has not been banned at least that we know and well we don't know what to do...
here is his info:

(http://stats.hideoutgaming.com/sig.php?player_id=163787&background=random) (http://stats.hideoutgaming.com/hlstats.php?mode=playerinfo&player=163787)

in console it says sometimes connected to the server but he never fully enter... other times says server connection time out.

we have check the firewall and antivirus firewall and we don't find the problem... if someone have any ideas please tell us thanks in advance...
Title: Re: Cannot enter DM server
Post by: The Watcher on September 24, 2018, 03:25:36 PM
If it's true that he hasn't been banned, then maybe he was affected by a subnet ban. In this case he has to pm cadi with his steam ID and IP so that he can look into it.


Regards.
Title: Re: Cannot enter DM server
Post by: Yayatore on September 24, 2018, 03:36:42 PM
thank you for the very fast response i'll see to it.  :D
Title: Re: Cannot enter DM server
Post by: Mam on September 24, 2018, 03:52:42 PM
If the rest of the servers are working fine for him, Cadi has got nothing to do with it.

There's another thing might be causing this issue for him.. I'm pretty sure what would solve it, is restarting the router. Sometimes there's an issue related to ISP servers might cause this sort of issues while joining a server.. so keep trying to get a new IP different than the one you are having the issue with.
Title: Re: Cannot enter DM server
Post by: Yayatore on September 24, 2018, 04:14:48 PM
thank you we'll try it. and yes he has no problem with the other server like dust 24/7 or the office one, and there is an additional info using his gateway 192.168.0.1 i've succefully enter the DM server with my laptop so i'm thiking another issues with his cs source or his steam id but honestly i do not know what in the world it's going on, anyway thank you.
Title: Re: Cannot enter DM server
Post by: Mam on September 24, 2018, 04:59:24 PM
If you think the issue is with his CSS, then get him to use Cadi's latest version of ZHCSS.. for now only download the portable one. He will be adding more improvements so keep up with it.

Through this link: https://mega.nz/#!nEEgjCSA!WKJ9aFE7ZCTXqlojYyAxoRa4u7sJen8OWiW1bDgtRKI

And if you want to read more about it go to this thread link:

http://forums.hideoutgaming.com/index.php?topic=3121.0
Title: Re: Cannot enter DM server
Post by: Yayatore on September 24, 2018, 05:13:39 PM
ok we will do that and notify... thanks.  :D
Title: Re: Cannot enter DM server
Post by: The Watcher on September 24, 2018, 06:25:02 PM
If the rest of the servers are working fine for him, Cadi has got nothing to do with it.

There's another thing might be causing this issue for him.. I'm pretty sure what would solve it, is restarting the router. Sometimes there's an issue related to ISP servers might cause this sort of issues while joining a server.. so keep trying to get a new IP different than the one you are having the issue with.

Well said mam, I forgot to ask him if it happens in every server.
It happened to me a few days ago when I told you I could not join the classic server but, an hour or less after I spoke to you it went back to normal without me changing my IP. It had lasted one day though because I thought cadi had done something with that server so I didn't even bother with changing my IP immediately.
Title: Re: Cannot enter DM server
Post by: Yayatore on September 24, 2018, 10:41:12 PM
Mam, Watcher, we installed the NON Steam Client [ZHCSS] v3.1.3 and worked like a charm.. thank you for the help both of you.  ;D
Title: Re: Cannot enter DM server
Post by: Mam on September 25, 2018, 04:00:16 AM
Glad to know that. Always happy to help  :)

If you need any help further, don't ever hesitate to ask.
Title: Re: Cannot enter DM server
Post by: doom slayer on September 25, 2018, 11:17:04 AM
"Motherfucker"
:vvvvvvvvv